Privacy Policy


When you attend Specialist MRI for an MRI scan, your scans are interpreted by a Radiologist who is a Specialist Doctor trained in imaging. This means that a doctor-patient relationship is formed and therefore information about you is protected by law and subject to procedures regarding privacy. 

The way in which this Practice complies with legislation and the National Privacy Principles (NPP) is set out below:

What type of information do we collect about you?

When you attend for an MRI scan at Specialist MRI a record is made containing information such as your name, address, date of birth, referring doctor or specialist, Medicare number, the reasons why your referring doctor has asked you to have an MRI scan, details of any previous surgery or procedures you may have had and other information relevant to your care.

In some cases it may be required to collect information about you from a partner, relative or carer. Every time you come for an appointment new information is added to your record. If any of your personal details have changed since your last visit it is important to let our administration staff know before you have your scan.

Why is this information collected?

Specialist MRI only collects information that is required to ensure both your safety and the best possible care. To help us give you the best quality of care we ask that you provide us with accurate and complete information.

How do we store/protect your information?

We store your personal information and a record of your MRI scans in both hard copy and electronic forms (via a password protected computer system). This information is accessible to healthcare professionals employed at Specialist MRI who are involved in your care. When not required for your clinical care, the hard copy of your medical record is kept securely within our offices. All our staff are required to sign a confidentiality agreement with respect to patient records as part of their employment contract with us.

Who may receive information about my examination at Specialist MRI?

Your referring doctor will receive a copy of your report and the images taken for your MRI scan. Reports may also be released to the following people:

  • Your GP or other specialist (when requested)
  • Hospital emergency department doctors (when requested)
  • Your physiotherapist or chiropractor (when requested)
  • Your workers compensation or third party insurance company (when they provide your signed consent form)
  • Your solicitor (when they provide your signed consent form)
  • Medicare Australia (when requested or legally required for audit purposes)
  • When legally required by state or federal authorities or as evidence in court when subpoenaed.

Patient records are otherwise held confidentially.

When you arrive at Specialist MRI for your appointment, you will be asked to sign a "Consent to Release Information" document, which explains this information, and also gives you the opportunity to indicate if there is anyone you specifically do not wish to be issued with a copy of your report. Patient reports cannot be withheld from referring doctors.

How can I access my personal information?

If you have any questions or concerns about your personal information or the way it is held, or about this privacy policy, please speak to one of our staff members.

What should I do if I have a complaint about the privacy of my information?

If you are not satisfied with the way we handle your information or the way we address your privacy concerns please discuss this with our staff. If necessary, you may lodge a formal complaint to the Office of the Privacy Commissioner on 1300 363992 or seek further information at